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Junior Onboarding Coordinator

Location: Malta

We're always on the lookout for talented, dedicated, passionate professionals who will thrive in our fast-paced, exciting and international environment.

If you enjoy being a part of a team, yet know how to shine on your own, if you are inspired by the thought of helping to provide a NextGen service used by leading online businesses worldwide — you'll fit right in at Credorax.

Join us at Credorax, where great ideas are created, encouraged and rewarded. Share available positions and get credit for your referrals!


We are looking for a motivated, dynamic and detail-oriented Junior Onboarding Coordinator to join our team and play a key role in welcoming and integrating small and medium-sized enterprises into our organization. The ideal candidate will work closely with SME clients to understand their needs, facilitate a smooth onboarding process, and ensure their successful transition into our business ecosystem.


  • Manage the end-to-end onboarding process new merchants and partners 
  • Handle merchant and partner change requests post onboarding is completed
  • Ensuring data is correctly entered into the onboarding system 
  • Handle cases in a timely manner
  • Collaborate with clients to gather necessary documentation and information for onboarding 
  • Establish and maintain positive relationships with clients.
  • Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners. 
  • Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
  • Identify areas of process improvement / gaps in system and escalate accordingly


Skills and Competencies

  • 1-2 years experience working in a service-oriented role
  • Focused on customer service delivery and team collaboration
  • Strong customer relationship/interaction skills
  • Excellent organizational, time management and multitasking skills
  • Be detail oriented 
  • Being able to handle large volume of requests and able to prioritize effectively 
  • Ability to work autonomously in a fast paced, rapidly changing environment
  • Excellent written and verbal communication skills in English is required
  • Tech-savvy with the ability to quickly learn and navigate new systems and platforms
  • Eagerness to learn

Apply for this position